While the majority of business travellers want to manage their trips using technology, today they must rely on several different mobile apps to navigate the whole journey but a new mobile technology platform has been unveiled by Sabre that allows space travellers and business travellers alike to self-manage in-transit booking, payments, expense reporting, safety and security matters.
It’s the new Traveler Experience platform.
According to a recent survey, The Digital Business Traveler, published by Sabre Corporation and the GBTA Foundation, 77 per cent of business travellers in some of the largest corporations around the world prefer using self-service technology to manage their travel but on average they use nine different apps to manage their business travel with the most popular apps being airline, hotel, booking, car and restaurant apps.
The survey results also show the proliferation of corporate travel tools and apps creates challenges both for the traveller and the travel programme.
Sabre’s Traveler Experience Platform brings together the critical aspects of travel management into a single mobile app that will manage the whole trip for business travellers.
The platform combines the online booking capabilities of GetThere for air and hotel, and the itinerary management and messaging features of TripCase. Sabre has also introduced a travel risk management solution to the platform, SafePoint, which helps travellers to check-in with their employer via a GPS location and request assistance if an emergency arises. Early next year, the Traveler Experience Platform will also offer e-payment solutions via Sabre Virtual Payments to corporations in APAC.
“Travel is a strategic investment for corporations that can bring significant returns, which is why we built a platform that provides scalable innovation to drive two key objectives: experience and efficiency. In the past you had to give up one to have the other. With this scalable platform, you basically have it all,” says Florian Tinnus, vice-president of Traveler Experience at Sabre.
“With personalisation becoming an expectation for travellers, and mobile as an enabler of a true personalised experience, the future of travel is in the collaboration and execution of the traveler’s experience with a corporation’s travel programme. And with scalability and flexibility as the foundation of this platform, we’re not only meeting the needs of today’s complex corporate travel programmes, but we’re continuously evolving with tomorrows.”
The Traveler Experience Platform helps solve some of the biggest challenges facing business travel programmes, says Tinnus: corporate travel managers searching for a flexible platform, travellers looking for a seamless experience and corporations striving for a positive return on investment. Available to travellers through their employer’s travel programme, the platform “seamlessly integrates multiple products and solutions, providing corporations a single mobile application for their travellers and freedom-of-choice in expense integration. Within the platform, corporate policies are automatically adhered to when business travellers book or rebook trips, expenses are automatically captured and stored and a detailed expense report is auto-filed when the trip is complete, all from the traveler’s mobile device.”