IDS Next Business Solutions Pvt. Ltd, has launched its FX Service, a mobile based service quality improvement platform for hotels.

The Hotel ERP provider aims to help hotels  respond to guests’ requests instantly through “FX Service” and thus improve guest experience and staff productivity.

“In a typical environment, a staff  is instructed to deliver a specific item to the guest in his/her room. In this case, the staff would not have any idea about who requested it, when the request was registered and how soon the guest wants it. This leads to guest disappointment. But with FX Service, this will be a thing of past. The app shows the service request, room number from where it was requested, name of guest, time of request, and finally the time before which a request has to be completed,” explains Binu Mathews, chief executive officer, IDS Next.

The staff  can see the task, mark it as completed and even create and confirm service requests on behalf of guests. Plus, respective department managers will have complete visibility of the guest requests and complaints that are in various stages – New, In-progress and Completed. To make sure that the guests’ needs are taken care of, they can reassign or reopen a request. Most importantly, the app highlights requests that are overdue in terms of allocated time. (