Safety and security are a top priority for travellers. The competitive advantage of having in-room safes demonstrates that hotels are taking reasonable care, minimises in-room theft and removes suspicion from hotel staff. Donald Gasper looks at some leading brands.

Over recent years the hotel industry has experienced some shocking cases of theft from guests’ bedrooms that were easily preventable. While some of them made the news, in many cases hoteliers preferred to hush up the incidents.

The methods of criminals are constantly changing and so are the behavioural habits of hotel guests. So hoteliers too must constantly adapt to keep up.

Needed – responsible safes

Safemark-Philip_Toh
Philip Toh, VP Sales Asia Pacific, Safemark.

“While in-room safes dressed in bright colours catch the eye, they pale in comparison to the importance of robust security features,” says Philip Toh, VP Sales Asia Pacific, Safemark. “Hoteliers have come to realise that poorly constructed safes lacking advanced technology cost time and money while tarnishing the hotel’s reputation. To circumvent quality and durability issues, hoteliers are moving away from low-end models – regardless of their initial price tag or bespoke design – and investing in safes engineered to strict standards.”

Safemark’s commitment to quality has garnered loss prevention approvals from leading hotel brands around the world. Its safes are used by Hotel ICON, Hong Kong, the Four Seasons in Singapore and Kyoto, Japan, the Hilton Kota Kinabalu, Malaysia, the Hilton Manila Resort World, Philippines, the Westin Perth, Australia, the Fairmont Singapore, the Waldorf Astoria Bangkok, Swissotel Singapore, the Conrad Singapore, Sheraton Towers Singapore and YOTEL Singapore.

Safemark’s safes are manufactured in company-owned facilities for complete control over product integrity and backed with a 5-year manufacturer’s warranty and a USD $10,000 limited warranty against forced entry.

“ASSA ABLOY Hospitality is honored to be the safe provider of choice at the Marina Bay Sands in Singapore, offering their guests convenience and peace of mind,”  adds Meng Chuan Lee, general Manager of ASSA ABLOY Hospitality Singapore. “Elsafe Sentinel II provides the highest standard in hotel in-room security with a contemporary design and advanced functionality. The safe’s locking platform is equipped with an interlocking deadbolt system that ensures all valuables stored within are fully secured.”

Emergency Handheld Override (EHO)

Another industry trend – reliable, emergency access, known as emergency handheld override (EHO) – is a feature not often available on low-end safes or those from big-box stores. While many safe providers offer EHOs, several lack detailed reporting capabilities.

“Safemark’s audit trail is the most comprehensive in the industry,” says Toh. It records the last 240 entries with the full identity, time, date and method used to open/close the safe. A mechanical key override allows management to quickly open a locked safe. Beware though, many systems incorporate locks that can easily be picked or bumped.

Safemark continues to innovate with the industry’s first re-codable cylinder for in-room safes. The patented cam lock from MIWA prevents unauthorised key duplications and security breaches. The unique, reprogrammable feature ensures that hotels will never need to replace a cylinder again – a timely and expensive procedure sometimes required on low-cost safes. Safemark’s override system is concealed behind a metal plate and is an optional feature on most models, including the fashion-forward STX-3 which addresses security without sacrificing style.

Sentinel II on guard

“Luxury hotels and resorts, lifestyle brands and boutique hotels are all looking for superior, unmatched security from their in-room safes,” says Vegard Prytz, vice president and Regional Director Asia-Pacific for ASSA ABLOY Hospitality.

Employing the latest locking technology, including anti-tamper labyrinths and solid-steel hinges, the company’s state-of-the-art Sentinel II in-room safes are helping to keep guests’ valuables secure at the famous Marina Bay Sands resort in Singapore.

With the incredibly high level of customer traffic flocking to this destination resort, Marina Bay Sands had a pressing need for reliable security systems, including adaptable and convenient in-room safes for its guests.

The Sentinel II in-room safes were installed at the resort, their strong security features encompassing an industry-leading audit trail, spring-loaded doors and Flash-RAM memory to provide the ultimate solution for protecting guests’ valuables. The attractive, adaptable design also makes the Sentinel II perfect for blending into any hotel environment.

Guests at Marina Bay Sands can leave their valuables in their rooms, knowing they are secured by one of the hotel industry’s leading safe solutions. And the adaptability of Sentinel II means Marina Bay Sands has cost-effective options for future upgrades.

Made in China

Meanwhile, Guangdong Be-Tech Security Systems Limited has continued to lead the market in mainland China by continuously launching innovations, research and development and modern manufacturing technology since the company’s establishment in 1992.

It says that the Be-Tech Guard series in-room safe is the ideal for combining smart and Chinese fashionable design and is the best choice for the most demanding hotels to secure guests’ belongings.

With the distinctive design and high-tech illuminated blue keypad combined with Be-Tech’s industry leading high-quality safe platform, Be-Tech Guard series in-room safe brings impressive experience to hotel guests and takes the user-interface experience to a new level.

Be-Tech’s products include electronic door locks, electronic cabinet locks, electronic safes, electronic access controls and internet of things security solutions (IoT security). Insisting on manufacturing world-class products, Be-Tech has obtained more than 80 national patents and 50 international certificates since it was established. The majority of electronic door locks have passed BHMA 156.25 electronic lock certification, the UL fire rated test and European CE EN14846 and EN1634 electronic lock certification.