Wharf Hotels has appointed Ben Choi as its new group director rooms to lead the hospitality group’s rooms division for its 17 Niccolo and Marco Polo Hotels across China, Hong Kong and the Philippines.

Ben will oversee room operations, brand standards and guest experience strategies for the company. He brings with him over 30 years of industry experience including his most recent role as group director of hotels & customer engagement with Plaza Premium Group following a 10 year career with Shangri-La International Hotel Management Limited, where he drove brand and operations standards for new and operating hotels, facilitated systems research and development to ensure operational efficiency, and guided on brand enhancement.