Housekeeping 2.0
The use of intelligent housekeeping software is transforming the housekeeping department in many ways. Donald Gasper takes a look.
Technology has finally found housekeeping! It...
Now Hiring!
As the hospitality industry grows there is a dearth of qualified candidates for certain departments. Donald Gasper asks what can be done to meet...
Of MICE and Men
What skill sets are needed for those working in the MICE industry? What is being done in Asia to meet the challenges? Donald Gasper...
Generation Takeover
With natural ability, confidence and technical savvy, the millennial generation can and will revolutionise hospitality – but employers need to understand how to get the...
Developing the Employee Experience
The ‘millennial’ influence on the work space is growing. Digitalisation is bringing in increasing transparency and employees are expecting a more engaging and enjoyable...
Recruitment Challenges
What are the challenges facing the hospitality industry today? Donald Gasper talks to some of the recruiters.
Challenges in recruitment have been an ongoing topic...
Building Boom
Budget properties flood the market in run-up to 2020 Tokyo Olympics, writes Michael Taylor.
Japan is in the throes of a building boom as both domestic...
Elephant in the (treatment) room
Spa and wellness has been one of the biggest growth areas in hospitality over the past 10 years, but is this rapid success partly...
Soft skills and why they matter
According to a recent Deloitte Access Economics report, two in three jobs will rely on soft skills by 2030, as automation and artificial intelligence...
Addressing the talent challenge
Aggressive expansion in Asia has left the hospitality and tourism industry battling with a severe talent shortage at all levels, especially in management and...