Getting the right message across

It can be tough to stand out in a sea of competitors. How do you craft the perfect custom blend of message and motivation...

Going Green

'Going Green' is still a top issue for hotels and guests but it is not without its challenges. But despite associated costs, the industry...

Whimsy winner

Off the beaten track and just waiting to be discovered, many consider JW Marriott’s latest venture in Vietnam a design masterpiece. Zara Horner reports. Over...

Recipe for Engagement

Restaurants and hotels say that improving guest loyalty has been a top priority in 2017. How can technology help and what are the latest...

Hospitality Training in Cambodia

Shinta Mani Foundation in Cambodia has commenced its Hospitality Training School for year 2018 with an intake of 27 students. The highest number they...

Ripping up the recruitment rulebook

In spite of the countless innovations in the hospitality industry the most crucial interaction is the human one, writes James Stephen. But do educators,...

Spa 2.0 – a fresh approach?

As the wellness concept gains momentum, particularly with the expanding middle classes of India and China, it seems the spa business can do no...

Integrated Resorts

A relatively new concept, integrated resorts (IRs) have moved on from being casino-centric venues (essentially a casino with a hotel attached) to being ‘a...

World’s Top 100 GMs

The first phase of creating a network of the world’s top 100 GMs within the International Association of Hotel General Managers (IAHGM) is now...

The Cinderella Department

The housekeeping department is the very foundation of any good hotel, yet it is also the most unglamorous department, renowned for its operational complexity....

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April 2018 Issue