Hospitality Training in Cambodia

Shinta Mani Foundation in Cambodia has commenced its Hospitality Training School for year 2018 with an intake of 27 students. The highest number they...

Ripping up the recruitment rulebook

In spite of the countless innovations in the hospitality industry the most crucial interaction is the human one, writes James Stephen. But do educators,...

Spa 2.0 – a fresh approach?

As the wellness concept gains momentum, particularly with the expanding middle classes of India and China, it seems the spa business can do no...

Integrated Resorts

A relatively new concept, integrated resorts (IRs) have moved on from being casino-centric venues (essentially a casino with a hotel attached) to being ‘a...

World’s Top 100 GMs

The first phase of creating a network of the world’s top 100 GMs within the International Association of Hotel General Managers (IAHGM) is now...

The Cinderella Department

The housekeeping department is the very foundation of any good hotel, yet it is also the most unglamorous department, renowned for its operational complexity....

The Talent Contest

There is now more competition than ever for talented hospitality professionals with the talent market not growing, despite a boom in the industry in...

Making complicated agreements work

The devil is in the detail for many parts of the hospitality industry, not least management contracts. Victoria Burrows takes a look. Management contracts are...

Driving direct business and better revenue in 2017

In today’s ultra-competitive hospitality marketplace, any competitive edge can translate into a stronger bottom line, and it’s no secret that driving direct business and...

Understanding brand in China

How a young design team is in-tune with a global heavyweight’s next generation brand, Zara Horner reports. Hirsch Bedner Associates Global hospitality interior design firm...

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March 2018 Issue